What service does the AEF offer?

What service does the AEF offer?

Specialised free energy advice service for community. Two main services: free energy helpline and website, in addition to access to quotes from trusted suppliers. We provide specific advice on solar PV, batteries, hot water heating, heating and cooling, lighting, windows, insulation and weather proofing.  

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    • What is AEF's role in Sustainability Victoria's Small Business Energy Saver Program (SBESP)?

      Thank you for reaching out to AEF! AEF is proud to partner with Sustainability Victoria to hold one-on-one phone consultations for eligible small businesses in West and North Metro Melbourne* for the Small Business Energy Saver Program (SBESP).  To ...
    • Has AEF done an independent review of the products that its suppliers offer?

      We meet regularly with our suppliers to ensure compliance with supplier agreements. We run quarterly spot-checks of quotes and if something goes wrong, we have a dedicated customer service team who acts on your behalf and works with the supplier to ...
    • Where does AEF's funding come from?

      Funding comes from: • Government Grants • Donations and Bequests • Interest Revenue • Management fees for rendering of services (Consultancy Fees & Project Income) • Membership Fees A Funding Agreement originally signed between Australian Energy ...
    • Do the installers have any certification from AEF?

      - For Solar suppliers only Clean Energy Council Approved Solar retailers are used. - Interested suppliers fill in standardised forms and provide supporting documentation. AEF conduct a selection process based on product quality, price, safety, ...
    • Why don't solar supplies offer itemised pricing in quotes?

      We understand this can make the process difficult to navigate. This is not just a common practice in solar but in many industries.  Each supplier may give a slightly different reason but most may say something along the lines that they are providing ...