What is the survey for life support customers being conducted in partnership with TasNetworks?
TasNetworks have partnered with AEF to conduct questionnaires into Life Support Customers, to better understand the needs of the customers, the challenges they face, and to try to identify ways to improve the service they provide.
I depend on Life Support Equipment?
If you or someone in your household uses life support equipment, you may be eligible for protection under the life support energy regulations. This means your address is registered with your local network and they will advise you in advance of any ...
Can you help me to better understand my energy bill?
Energy bills and energy deals are complex for a reason. If we want to be truthful and a little bit cynical, retailers want you to be confused and complacent. Energy retailers have relied on you being loyal to their brand, and reliant on you not ...
Who can the Energy Assistance Program (EAP) help?
If you live in Victoria and if as a result of COVID-19, you have worked or are working from home, and your energy bills have gone up we want to provide you with some advice tailored especially for you and your circumstances. This is a free service to ...
What concessions can be applied to my bill? (Victorian customers)
Annual Electricity Concession Applied to: Domestic mains electricity usage and service costs How Much? 17.5% of electricity usage and service costs. Does not apply to the fist $171.60 of annual bill. Other Comments: If you have a very high ...
How does the Your Energy Support Program work and what is offered?
Your Energy Support (YES) Program provides eligible Tasmanian residential customers experiencing financial difficulties with the tools to take control of energy usage and bills. YES provides simple energy saving tips, energy efficiency advice and ...