What does the Energy Water Ombudsman do?
Energy Water Ombudsman of Victoria (EWOV) is a free, independent
service that resolves disputes between Victorians and their energy
You can learn more at the EWOV
What can the Energy Assistance Program (EAP) do to help me?
THIS PROGRAM IS AWAITING FURTHER FUNDING, AND THE ASSISTANCE LISTED BELOW IS CURRENTLY UNAVAILABLE. WE ARE CURRENTLY LIMITED TO HELPING PEOPLE TO APPLY FOR THE STATE GOVERNMENT'S $250 POWER SAVING BONUS. Prior to July 2021 - Once we determine ...
What is the daily supply charge on my energy bill?
Your daily supply charge is the fixed rate you get charged each day for being connected to the grid. Any energy usage is additional to this charge. For example, if your daily supply charge was 90c per day, and you used $5.00 worth of energy, your ...
What concessions can be applied to my bill? (Victorian customers)
Annual Electricity Concession Applied to: Domestic mains electricity usage and service costs How Much? 17.5% of electricity usage and service costs. Does not apply to the fist $171.60 of annual bill. Other Comments: If you have a very high ...
Can you help me with Energy Terminology?
The following terms are used within the energy sector and throughout the AEMC website https://www.aemc.gov.au/ Accumulation meters measure how much electricity has flowed through them since they were installed. The quantity used in any given period ...
I want help with no-cost energy efficiency or energy savings options?
HINT: while giving advice, you need to be mindful to phrase any behaviour change suggestions as positive and helpful. Show that you want to help. Consumers don’t want to feel judged or deprived. Remember to use the phrase “while still keeping ...