What can the Energy Assistance Program (EAP) do to help me?

What can the Energy Assistance Program (EAP) do to help me?

THIS PROGRAM IS AWAITING FURTHER FUNDING, AND THE ASSISTANCE LISTED BELOW IS CURRENTLY UNAVAILABLE.
WE ARE CURRENTLY LIMITED TO HELPING PEOPLE TO APPLY FOR THE STATE GOVERNMENT'S $250 POWER SAVING BONUS.

Prior to July 2021 - Once we determine eligibility, our dedicated Energy Advisors would arrange a phone consultation.

They can help you to:
  • understand your energy bill and other energy issues
  • improve the energy efficiency of your home
  • ensure you are receiving your energy concession
  • get help from your retailer to pay your energy bill or fix a billing error
  • find a cheaper energy offer – this could save you hundreds of dollars
The phone call is limited to 45 - 60 minutes and will be tailored to your specific needs. If necessary, several phone calls can be arranged if we can't resolve your issue in one call.