• The Clean Energy Council can resolve complaints involving workmanship issues that breach the Accreditation Guidelines or relevant Australian Standards by a
Clean Energy Council Accredited Designer/Installer
• If the retailer has become insolvent and you are unable to contact the manufacturer, you can lodge a complaint with the retailer’s administrators.
• If you have a complaint on a commercial matter – including warranties, payments and contractual issues – you should contact the relevant Fair Trading or Consumer Affairs office in your state or territory.
- ACT: Fair Trading, (02) 6207 3000
- NSW: Fair Trading, 13 32 20
- NT: Consumer Affairs, 1800 019 319
- QLD: Office of Fair Trading 13 74 68
- SA: Consumer and Business Services,13 18 82
- TAS: Consumer Affairs and Fair Trading,1300 654 499
- VIC: Consumer Affairs,1300 558 181
- WA: Consumer Protection, 1300 304 054