The supplier has not got in touch - what should I do?

The supplier has not got in touch - what should I do?

Template for email response to customer who has requested a quote but has not heard from the supplier within two business days: 

"Dear... 

Thank you for your patience. We have requested [insert supplier] contact you as soon as possible.

Our suppliers typically make first contact within two business days of receiving your request; after this, they will make another two attempts to contact you. Often these end up as a voicemails or missed calls, so please keep an eye out for calls from an unfamiliar number and check your voice mails. 

If you have an alternative phone number, method of contact or preferred time of contact, please reply to this email and we will update the supplier immediately."



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