I can't afford my electricity bill, what help can I get?

I can't afford my electricity bill, what help can I get?

If you’re having difficulty paying your energy bills, you may be able to get government assistance if you’re eligible. Ask your energy retailer initially for help. You can also organise payments via Centrelink.

South Australian customers can apply for assistance from the Emergency Electricity Payment Scheme (EEPS). To apply, you’ll need to visit a financial counsellor who’ll assess your situation.
For information on this scheme, call the Department of Communities and Social Inclusion (DCSI)’s concession hotline on 1800 307 758 or visit the South Australian Government website.

New South Wales customers can apply for Energy Accounts Payment Assistance (EAPA). Visit the Department of Industry Resources & Energy.

Queensland customers can apply for assistance from the Home Energy Emergency Assistance Scheme (HEEAS). Visit the Queensland Government website.

Victorian customers can apply for assistance from the Utility Relief Grant Scheme (URGS). Visit the Victoria State Government website.

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