How does AEF choose suppliers?

How does AEF choose suppliers?

Our procurement process is open and transparent to ensure fair access to all suppliers that wish to participate.

1. Find Suppliers - We run open tenders through council-approved procurement platforms such as Tenderlink and/or proactively research and contact potential suppliers. 

2. Select Suppliers - Interested suppliers fill in standardised forms and provide supporting documentation. We then conduct a selection process based on product quality, price, safety, customer service, business capability and reputation. We conduct in-person interviews and site visits. For our solar suppliers, only Clean Energy Council Approved Solar Retailers are used.

3. Contract Suppliers - We negotiate a supplier agreement based on standard, legally compliant terms. 

4. Monitor Suppliers - We meet regularly with our suppliers to ensure compliance with supplier agreements. We run quarterly spot-checks of quotes and if something goes wrong we have a dedicated customer service team who acts on your behalf and works with the supplier to resolve the issue. 

    • Related Articles

    • Does AEF get a commission from suppliers?

      AEF receives management fees from our suppliers. This management fee goes directly towards supporting the operational costs of the program, which enables the continued uptake of renewable energy and energy-efficiency in New South Wales/Victoria. ...
    • Are AEF suppliers trustworthy?

      While we have done our utmost to choose the best suppliers and products, we also encourage you to do your due diligence, as you usually would when engaging a supplier.
    • The supplier has not got in touch - what should I do?

      Template for email response to customer who has requested a quote but has not heard from the supplier within two business days:  "Dear...  Thank you for your patience. We have requested [insert supplier] contact you as soon as possible. Our suppliers ...
    • Has AEF done an independent review of the products that its suppliers offer?

      We meet regularly with our suppliers to ensure compliance with supplier agreements. We run quarterly spot-checks of quotes and if something goes wrong, we have a dedicated customer service team who acts on your behalf and works with the supplier to ...
    • Do the installers have any certification from AEF?

      - For Solar suppliers only Clean Energy Council Approved Solar retailers are used. - Interested suppliers fill in standardised forms and provide supporting documentation. AEF conduct a selection process based on product quality, price, safety, ...