Has AEF reviewed all the brands you recommend and what is the review process?

Has AEF reviewed all the brands you recommend and what is the review process?

Our procurement process is open and transparent to ensure fair access to all suppliers that wish to participate.

1. Find Suppliers - We run open tenders through council-approved procurement platforms such as Tenderlink and/or proactively research and contact potential suppliers. 

2. Select Suppliers - Interested suppliers fill in standardised forms and provide supporting documentation. We then conduct a selection process based on product quality, price, safety, customer service, business capability and reputation. We conduct in-person interviews and site visits. For our solar suppliers, only Clean Energy Council Approved Solar Retailers are used.

3. Contract Suppliers - We negotiate a supplier agreement based on standard, legally compliant terms. 

4. Monitor Suppliers - We meet regularly with our suppliers to ensure compliance with supplier agreements. We run quarterly spot-checks of quotes and if something goes wrong, we have a dedicated customer service team who acts on your behalf and works with the supplier to resolve the issue.