Our procurement process is open and transparent to ensure fair access to all suppliers that wish to participate.
1. Find Suppliers - We run open tenders through council-approved procurement platforms such as Tenderlink and/or proactively research and contact potential suppliers.
2. Select Suppliers - Interested suppliers fill in standardised forms and provide supporting documentation. We then conduct a selection process based on product quality, price, safety, customer service, business capability and reputation. We conduct in-person interviews and site visits. For our solar suppliers, only Clean Energy Council Approved Solar Retailers are used.
3. Contract Suppliers - We negotiate a supplier agreement based on standard, legally compliant terms.
4. Monitor Suppliers - We meet regularly with our suppliers to ensure compliance with supplier agreements. We run quarterly spot-checks of quotes and if something goes wrong, we have a dedicated customer service team who acts on your behalf and works with the supplier to resolve the issue.