After installation, if there was something I'm not happy about or am concerned about, what should I do?

After installation, if there was something I'm not happy about or am concerned about, what should I do?

Enquiry

Responsible party

Contact details

If you have concerns with your installation

Contact the solar retailer you purchased the panels from.

You should find this information on the invoice or contract you received at the time of installation.

Find an accredited installer to check the safety of the panels

Clean Energy Council

 Clean Energy Council website - Find an installer

Your consumer rights

Australian Competition and Consumer Commission

 Australian Competition and Consumer Commission website - Consumer guarantees

Lodge a complaint about the retailer

Relevant Fair Trading office (sometimes called 'Consumer Affairs') in your state or territory.

ACT: Office of Regulatory Services, 02 6207 3000

NSW: Fair Trading, 13 32 20

NT: Consumer Affairs, 1800 019 319

Qld: Office of Fair Trading, 13 74 68

SA: Consumer and Business Services, 131 882

Tas: Consumer Affairs and Fair Trading, 1300 654 499

Vic: Consumer Affairs, 1300 558 181

WA: Consumer Protection: 1300 304 054

If you have a question about breaches of the Accreditation Code of Conduct as well as Australian Standards for solar installations

Clean Energy Council

 Clean Energy Council website - Dispute form