Suppliers
Customer not contacted - template answer
Thanks for letting us know- I have reached out to Rinnai to give them a nudge. Our suppliers typically make first contact within two business days of receiving your request; after this, they will make another two attempts to contact you. Often these ...
The supplier has not got in touch - what should I do?
Template for email response to customer who has requested a quote but has not heard from the supplier within two business days: "Dear... Thank you for your patience. We have requested [insert supplier] contact you as soon as possible. Our suppliers ...
How do I become a supplier?
We conduct a thorough vetting process to ensure our customers are only referred to high quality, reliable and trusted suppliers. Our suppliers are chosen based on the following criteria: Values Track Record & Credit History Product Quality & Value ...
Why should I go through AEF to get a quote rather than going directly to that supplier?
The suppliers we do work with could offer a discount on a 'bulk buy' where a certain quantity of product is bought. This would depend on where you are located, quantity and a conversation with the supplier.
Are AEF suppliers trustworthy?
While we have done our utmost to choose the best suppliers and products, we also encourage you to do your due diligence, as you usually would when engaging a supplier.
Has AEF done an independent review of the products that its suppliers offer?
We meet regularly with our suppliers to ensure compliance with supplier agreements. We run quarterly spot-checks of quotes and if something goes wrong, we have a dedicated customer service team who acts on your behalf and works with the supplier to ...
Does AEF get a commission from suppliers?
AEF receives management fees from our suppliers. This management fee goes directly towards supporting the operational costs of the program, which enables the continued uptake of renewable energy and energy-efficiency in New South Wales/Victoria. ...
How does AEF choose suppliers?
Our procurement process is open and transparent to ensure fair access to all suppliers that wish to participate. 1. Find Suppliers - We run open tenders through council-approved procurement platforms such as Tenderlink and/or proactively research and ...